[susan lynn]

Originally Posted by Nancy1999

I know you said you tried the apple forum, but did you see this thread? iPhone won't sync movies? - AppleInsider

Here's one post from it:

this thread if studied though shows that it was an issue with the itunes version used in 2007, therefore i conclude that the issue i know was fixed long ago with the 7.3.1 to 7.3.2 firmware patches. Although there forum is very helpful at times this specific forum quote is invalid.