I know with Petplan they did not ask for Buster records prior to his first insurance submission and then I had to send them all his records and then they processed his claim. So maybe it was just a little more complicated for you because you did not have the same kind of documentation since you adopted. Best wishes and here's hoping all our pets are healthy and happy!
__________________ Carolyn  Buster Brown  
"The happiest people don't have the best of everything, they just make the best of everything." |