When Daisy and Lily were puppies, we took them to Banfield. We didn't find it hard to cancel however, I have read this several times so I sent letters via mail and e-mail to everyone and their brother at Banfield to MAKE SURE my plans were cancelled at the end of the year.
We were not happy with the services. Not even counting the excessive vaxes. They used certain benefits off of our plan willy-nilly, then when we needed them said we'd already used them, even though we never asked them to do so.
They gave Lily the Lepto vax and didn't inform me that it is the MOST reactive. We almost lost her.
They told us that Daisy was "worthless."
Then, they claimed that Lily had to be catheterized for EVERY SINGLE VAX because she reacted to one. Their reasoning was not for her safety but because "it is their policy." They said the same thing about Daisy, who has never reacted to anything. She was supposed to be catheterized simply because she is under 10 pounds
We never saw a vet student. We'd see a vet nurse (generally at vet tech) for a quick look over and then the vet would come in.
They did Lily and Daisy's spay. The girls came through okay but I really think they over-medicated them (either with pain killers or sedatives).
All in all, I wouldn't recommend them.