Baby shampoo is actually quite harsh. I use Biogroom or Pantene for people (I rotate alot), and when I put the conditioner on, I massage it in real good and I use alot of it (mine are full coated), and then keep it on for at least 2-3 minutes. I do the same for my own hair and scalp... and last month my mom went to the doctor for flakey scalp and that's just what he told her to do. (Of course she wouldn't listen to me... haha)