I took Rosie to a groomer once and had a bad experience. I did call and voice my concerns over the situation. I did not receive my money back but was promised by the owner that she would do it herself the next time. Needless to say, I took Rosie back and the owner did not show up to do the grooming. So, I never have been back nor will I go back in the future.
I found an individual that does all of Rosie's grooming now. I am much happier and she does what I want instead of what she wants. Good luck with calling them. I hope they will give you a refund. I think some of them just don't understand how we Yorkie mommas are about our babies haircuts. |