my little pixie went to groomers for her first cut one week before christmas, and we had a similar thing happen. i literally cried for 3 days because they cut off her topknot! it was just starting to be long enough to be put up and it was in a topknot when i dropped her off. i told them only cut under her eyes and on her feet / butt area. i have used this groomer for my other 2 babies regularly and never had a problem. but this time apparently, it was a different person who did it and they did not listen to what i wanted them to do. she was given what they call "bangs" and i was so upset. i did pay and tip well but i do not plan on takin my girls there ever again. or to any other groomer lol. my babies fiorst haircut has ruined groomers for me and i plan on going back to doing it myself as i did the first few years with my yorkies. i was so upset because it was just before her first christmas and i was taking her to santa and wanted her to have a topknot, which is what i feel is like thier birth right! it is finally starting to grow back, i felt they robbed her of her puppy look also. the cute little black stripe on her nose was cut out.
the groomer told me it will grow back in 6 months or so which made me cry even more! seems like a looooong time. she seemed traumatized also afterwards so i kept on holding her and telling her she's beautiful and she got over it in about a week. but never again, i specifically said what i wanted and they did what they wanted to do. now i've lost trust in all groomers! it's still your little baby, and it will grow back probably quicker than ya think. pixie's hair is almost long enough for a topknot again, my guess by this time next month she will be wearing all her pretty hair stuff again. i'm sorry you had to go through this. my fiance and family thought i was crazy for being so upset, but i know i'm not! i kept on asking them how they would feel if they took thier daughter for a trim and they shaved her head? hahaha they kinda understood then...