Quote:
Originally Posted by magicgenie  It took me a while to figure out that once a puppy has been sold and left my home I really can no longer guarantee anything about its health. I think it was on here that I read about a puppy that was returned to the breeder with a devastating head injury that I think was discovered after a refund had been given. When I tried to be a little lenient with a return policy I had a horrible run of people taking puppies home and returning them days to weeks later for allergies and/or crying at night. This was bad for me and my puppies and I had put a stop to it. There are no more full on-the-spot refunds. If someone has to return a puppy I will compensate them whatever amount I can recover by selling the puppy to someone else, minus any direct costs I incur in the process. They will be paid after the puppy has gone to a new home. I've had no returns since putting this into effect and all customers have agreed this is perfectly reasonable. |
Thank you all for replies received thus far.
Yes, I was also thinking no 'on-the-spot' refunds...I think these things should be reasonable on both sides. I won't sell you a sick dog, so don't try to "sell" me (back) a sick dog.
Yes, I'd take them back no matter what...the refund portion was what I was trying to make reasonable and where my question(s) were - thus it was never about "would" I take them back rather only about "refund offer fairness/standards to the industry".
I do think it should depend on resaleability - a 3 month puppy would sell easier (I'm sure) than say an 8 month old..., so while trying to resell a person incurs other costs.
I just want to be fair. I realize that just because I'll try to do the right thing doesn't mean everyone will and I don't want to be taken advantage of.