 wow, good question!
It took me a while to figure out that once a puppy has been sold and left my home I really can no longer guarantee anything about its health. I think it was on here that I read about a puppy that was returned to the breeder with a devastating head injury that I think was discovered after a refund had been given. When I tried to be a little lenient with a return policy I had a horrible run of people taking puppies home and returning them days to weeks later for allergies and/or crying at night. This was bad for me and my puppies and I had put a stop to it. There are no more full on-the-spot refunds. If someone has to return a puppy I will compensate them whatever amount I can recover by selling the puppy to someone else, minus any direct costs I incur in the process. They will be paid after the puppy has gone to a new home. I've had no returns since putting this into effect and all customers have agreed this is perfectly reasonable. |