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Originally Posted by Sammy Mommy  That groomer will learn quickly that word of mouth works both ways. If she continues like this, she will find herself out of business before long!! |
I read about a study on this subject. It in concluded that for every positive experience, people will tell an average of 2 others. But for every negative experience, people will tell 7 others, who in turn will each tell 7 more. The study concludes that people are more likely to pass on negative experiences than positive ones voluntarily. Most of the times they will only pass on positive reviews when asked, not voluntarily.