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lovespandp · 01-05-2011, 08:58 AM

A new grooming salon opened up right next to my nail salon, it was very cute and its clean. It’s a husband and wife that owns it, the husband apparently does all the bathing, and greets customers, the wife does the grooming. I talked to my nail tech and she said a lot of people have said the lady (owner) is very good. So I go in there one day just to chat, check prices. The lady wasn’t there. I talked to the guy, he was very nice, commented how handsome peanut was.. So I made an apt.

When I dropped him off, I was able to meet the lady. She was nice.. Didn’t think much of her. I gave her a picture and said this is what I want him to look like…. Well I kid you not, I picked him up and he looked like a schnauzer. I couldn’t believe my eyes. When she brought Peanut up to me she was holding him like he had rabies! ( if punt doesn’t know you and you are holding him, he will wiggle, but if you talk to him and hold him tight he will calm down) Peanut was wiggling and he was very uncomfortable, she didn’t even talk to him! She was very cold with him. Usually groomers are dog lovers, and to me how she was treating peanut was so uncalled for, it made me upset knowing peanut was uncomfortable. So I said “can I have peanut” and she continued to talk and wouldn’t hand me my dog, Then I said more stern, hand me my dog.

After I was holding him, she asked me if I liked his cut, I told her no not really, he doesn’t look like the picture. Then she said ok let me fix him for you. I said ok. She grabbed him like someone would grab a box, no feelings what so ever. She placed him on the table and started to fix him, I could just see it in eyes that he was uncomfortable, I just wanted to tell her to stop and to give me my dog back. She finished and he looked horrible, some hairs were longer than other, his face was all uneven! At this point I am done with this lady and her cold heart, so I paid what I owed and left! Oh and then the lady doesn’t even say bye or thanks for coming or anything she just takes off in the back… This lady knows nothing about customer service!

The lesson I learned is, if you have a groomer you love, don’t ever try anything different!!

01-05-2011, 08:58 AM	#1
lovespandp ♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca Posts: 10,026	Some Groomers! A new grooming salon opened up right next to my nail salon, it was very cute and its clean. It’s a husband and wife that owns it, the husband apparently does all the bathing, and greets customers, the wife does the grooming. I talked to my nail tech and she said a lot of people have said the lady (owner) is very good. So I go in there one day just to chat, check prices. The lady wasn’t there. I talked to the guy, he was very nice, commented how handsome peanut was.. So I made an apt. When I dropped him off, I was able to meet the lady. She was nice.. Didn’t think much of her. I gave her a picture and said this is what I want him to look like…. Well I kid you not, I picked him up and he looked like a schnauzer. I couldn’t believe my eyes. When she brought Peanut up to me she was holding him like he had rabies! ( if punt doesn’t know you and you are holding him, he will wiggle, but if you talk to him and hold him tight he will calm down) Peanut was wiggling and he was very uncomfortable, she didn’t even talk to him! She was very cold with him. Usually groomers are dog lovers, and to me how she was treating peanut was so uncalled for, it made me upset knowing peanut was uncomfortable. So I said “can I have peanut” and she continued to talk and wouldn’t hand me my dog, Then I said more stern, hand me my dog. After I was holding him, she asked me if I liked his cut, I told her no not really, he doesn’t look like the picture. Then she said ok let me fix him for you. I said ok. She grabbed him like someone would grab a box, no feelings what so ever. She placed him on the table and started to fix him, I could just see it in eyes that he was uncomfortable, I just wanted to tell her to stop and to give me my dog back. She finished and he looked horrible, some hairs were longer than other, his face was all uneven! At this point I am done with this lady and her cold heart, so I paid what I owed and left! Oh and then the lady doesn’t even say bye or thanks for coming or anything she just takes off in the back… This lady knows nothing about customer service! The lesson I learned is, if you have a groomer you love, don’t ever try anything different!! __________________ "People with nothing to hide don't usually feel the need to say so." Last edited by lovespandp; 01-05-2011 at 08:59 AM.