Well, if were me, I'd be at her office door. I would very nicely say I had tried to email and call to no avail. If she tries to tell you that she can't see you, pin her down to a date and time that she will see you. Tell her that you wish to discuss Gizmo's issues with her and that you need your paperwork.
Do you have a written sales contract?
Oh and yes, keep on loving your Gizmo, either way!
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