If it was me, I would write a comment to the store (or talk to the mgr). I had an issue when I took Ally into PetCo one time to get groomed. Ally is never put in a kennel and is always taken back and done immediately while I'm there. When I make the appt, the groomer knows what I want done. Well, last Christmas, everybody wanted their dog groomed and she got super busy. I had an appt so I took Ally in. She could not get to her so I left, went home, and wrote a nice little email to PetCo. I've never had an issue since. I did get a funny look a couple of times afterwards, but if I make an appt....I should not have to wait one to two hours when they know how Ally is to be groomed. The groomer is getting a special Christmas gift from Ally and Tia this year! |