STINKS!!!!
Seriously, I've been using the Chris Christensen Day-to-Day Moisturizing Shampoo and Day-To-Day Moisturizing Conditioner for a long time, recommended it to others, countless times over. This last bottle, apparently, the oatmeal was separated, and my Yorkies were getting increasingly drier, and began to mat terribly.
Stupid me, searching for the reason, never considered the shampoo, as it was not something new in their regime.
Last week, I just happened to glance at the bottle of shampoo on the counter, and and 'thought' it looked darker in color.
OK, so yesterday I e-mailed them and explained the problem, and was told that the oatmeal had separated from the shampoo, and that the shampoo needs to be shaken.
I replied that nowhere on the bottle does it state that it needs to be shaken, and I've gone through a number of bottles of this shampoo, never shook one of them, and never encountered a problem.
They replied that I was right, they need to put that on their label and plan to do so, but in the meantime, suggested I use their clarifying shampoo. I don't THINK so.
Not so much as an offer to replace the shampoo. Obviously, business is good, and they don't need mine.
Anyway, be sure to shake your bottles....ME? I'm tossing mine and moving on......
