[gemy]

I appreciate ISB writing a public apology. Obviously something needs to be done in the future vs a vs their administration and website. For GC recipients if they are to order by website then the options to put in the GC code should be made transparent and easy for the winner. If not, lots of questions come up in the winner's mind. Until such time as the website can be made to work seamlessly, then perhaps ISB should put on their gift certificate wheither it be for money or a specific product, please call our toll free number:xx.x.x.x.x..x. to redeem your GC.

I will say that these two negative customer experiences are troubling to me. How-ever, there was an apology issued, and one can hope in the future they will do better with this type of thing.

ISB has high quality products, and I have been happy with the products that I use.