YorkieTalk.com Forums - Yorkshire Terrier Community - View Single Post - Unhappy with Ivsanbernard "prizes" and customer service

ivsanbernard · 12-04-2010, 02:47 PM

We were just alerted to this thread. First of all, we want to say we are very sorry that these misunderstandings have built up to this level. We pride ourselves on our customer relationships and are always very eager to please. This has been confirmed by many Yorkie Talk members. We thought we had resolved this issue with admin correctly and that everyone was happy. We have given dozens of these gift certificates at various shows or to various organizations without any problem. It did take a few email exchanges to come to an understanding with the first winner and we did send her her prize with the free PEK sample despite the fact the cost was over $25. Unfortunately our website is not geared for applying "coupons" to the checkout cart and a comment in the remarks section would have sufficed. We control the website and have discretion over any resulting invoicing. Again we are sorry the winner has felt slighted. We were very enthusiastic in offering 2 prizes for your Halloween contest and did this in good faith. We asked the second winner to call us to retrieve her prize but have yet to hear from her to decide what product she would like. We will be very happy to ship her whatever product she chooses. Perhaps the next time we will offer specific products as a prize which will avoid any such confusion. As for the mention of another "unhappy" GC winner, we would love to know who that person was to resolve any outstanding issue as we have never issued an $80 gift certificate in any venue. Perhaps there is confusion over who that vendor is. Again, our sincere apologies to the winners and members of this site. We respect what has been posted and will strive in the future to always make customer satisfaction our top priority. We thank you all and do value our wonderful relationship with our Yorkie Talk customers.

12-04-2010, 02:47 PM	#36
ivsanbernard Donating Senior Yorkie Talker Join Date: Jun 2009 Location: Sun City, AZ Posts: 16	We were just alerted to this thread. First of all, we want to say we are very sorry that these misunderstandings have built up to this level. We pride ourselves on our customer relationships and are always very eager to please. This has been confirmed by many Yorkie Talk members. We thought we had resolved this issue with admin correctly and that everyone was happy. We have given dozens of these gift certificates at various shows or to various organizations without any problem. It did take a few email exchanges to come to an understanding with the first winner and we did send her her prize with the free PEK sample despite the fact the cost was over $25. Unfortunately our website is not geared for applying "coupons" to the checkout cart and a comment in the remarks section would have sufficed. We control the website and have discretion over any resulting invoicing. Again we are sorry the winner has felt slighted. We were very enthusiastic in offering 2 prizes for your Halloween contest and did this in good faith. We asked the second winner to call us to retrieve her prize but have yet to hear from her to decide what product she would like. We will be very happy to ship her whatever product she chooses. Perhaps the next time we will offer specific products as a prize which will avoid any such confusion. As for the mention of another "unhappy" GC winner, we would love to know who that person was to resolve any outstanding issue as we have never issued an $80 gift certificate in any venue. Perhaps there is confusion over who that vendor is. Again, our sincere apologies to the winners and members of this site. We respect what has been posted and will strive in the future to always make customer satisfaction our top priority. We thank you all and do value our wonderful relationship with our Yorkie Talk customers.