I applaud you for speaking out. I had figured out this was the vendor discussed in previous threads that was not honoring their GC as a GC. But to hear the additional run around you had to go through, really seals it for me. I will not be using their site. If they had just pleasantly honored the GCs, you two may have tried their products and become continuing customers for them. Not only that, you are the type that also shares the good experiences, so that word of mouth advertising would probably have added many other orders and opportunities for them to develop repeat customers. Their attempt to "cheat" on the GC idea probably cost them a great deal in the long run. They need a lesson in good customer service and the rewards that follow vs what they just did and the missed opportunity to build a customer base. |