It is common practice to trim the hair under the eyes, kinda like an inverted V over the nose. The general population of pet owners with dogs that are kept in cute pet cuts want the face to be open and clean. Even if the breed standard calls for the hair to be left alone to grow straight and long, most owners still want it cut because it keeps the face cleaner and allows the owners to see their eyes. i've had a lot of people come in with no idea or care about what was done to the body but their only request was to cut the hair under the eyes so they can see them.
There are the few owners who are very passionate about the breed they own and know what the standard calls for and know what they want. These owners come in with photos and notes and tell us exactly what they want, which is great. i always do exactly what they want, whether it be to leave something or to cut something a certain way (as long as it is safe for the dog of course). i do my best to follow instructions. As for the groomers who don't listen to the owners they are only hurting themselves and their business. obviously the owner isn't going to return to a groomer who doesn't honor their requests.
__________________ Kellie  and  Morgan |