[J_is_my_initial]

Did not mean to offend anyone. I have often asked where on the bill the acct number is located, but I guess I have always just figured the acct number would be listed on a bill somewhere. I think the customer has a right to ask any question they want and I am happy to answer any question that is asked. I agree there is too much info on some statements. I often go over the statements line by line with people. Not a problem for me.
But, I am the type of person if I am calling about a bill, I will go over it with a fine tooth comb, writing any info I might need on another piece of paper. That way I can find them easily. I started doing this way before I work where I do.