Quote:
Originally Posted by Ellie May From what I've read, he did get a refund, but not the apology that would have ben expected. |
Its definitely not about they money but the emotional aspect about the entire situation and the dog that is potentially suffering... I wonder if she/he has side effects of it?

Not getting an apology (a sincere at that) is not just rude but unprofessional and would definitely lose my business.