[orlnurse]

Originally Posted by Wylie's Mom

I have PetPlan for Pfeiffer, and filed my first claim a few weeks ago. After about 1 week, I received a check for about $700.

Now, as I understand it - you should get an exam (or, have one on file) before obtaining insurance (or, as soon as you get it). Also, there are breed-specific items (for PetPlan) that must be noted on the exam. For example, the exam for yorkies must say something to the effect of "luxating patella not present" -- in fact, when I called PetPlan after I first was signed up, PetPlan told me the *exact* verbiage that needed to be on Pfeiffer's exam regarding her knees - so I passed that on to her vet.

What's concerning to me, is that the only reason I knew that about the exam - is that I called PetPlan as I signing up and asked "what exactly do I need to do to get Pfeiffer started etc" -- and that's when they told me about the requirements of her 1st exam. Otherwise, I'd never have know that yorkies must have their knees cleared.

I'm happy w/ PetPlan, so far. The one thing I'm not happy about is that it wasn't clear to me (at all) that seeing a 'specialist' changes the co-pay completely. I signed up for a 0% copay - and that's what I expected. I may have not read thoroughly enough, but I don't recall coming across that detail when I was enrolling.

I have Petplan too, and yes there was a lot to read. Once I signed up there was a packet that I printed that included all of the policy provisions and clearly listed any exclusions and limitations. Knowing my coverage, I am happy with Petplan and haven't have any issues as of yet.