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Originally Posted by BonBon  Ann, what you've said here really concerns me. When I called Petplan several days ago, I specifically asked about knees and luxating patella's and ensuring the coverage for them on my yorkies. I asked several questions relating to knees and never once did the man tell me what you were told. Not one time did he say anything special or additional was needed from my vet.
I chose to leave Chelsea with Embrace because of her knees, which I knew would be considered a pre-existing condition if I moved her to Petplan. I know that LP can develop at any time, so I wanted to make certain all my others would be covered if they ever had problems. I was not comfortable with the answer I got from the Petplan rep but I figured that I just wasn't understanding what he was trying to say.
Petplan was very careful in asking me for specific dates of my pups last exams or vet visits. I'm surprised the OP was asked about this as well. They don't sound very consistent in the questions they ask enrollees.
I just want to say a little about how Embrace handles this, in case anyone is interested. They also have a 14 day waiting period for everything except orthopedic issues - that has a 6 month waiting period. However, they encourage you to have an orthopedic exam done and they will waive the 6 month ortho waiting period. This applies to ALL breeds, it is not breed specific.
I've done more research on all this since yesterday, and I feel confident that for my needs I've made the right decision in staying with Embrace. I still believe Petplan is a good company, but I'm more comfortable elsewhere. |
Bonny...that really is concerning. It makes me mad too....for the people who aren't getting enough info about their plan.
But yes, the gal I talked to that day at PetPlan read me the *exact* sentence that Pfeiffer needed in her chart about her knees, since she is a yorkie. And the gal even said there are different things that need to be cleared, depending on the breed (ie, hips for GSDs etc).
The inconsistency in getting information to new clients concerns me
.