[Bruce's_Mom]

I took Bruce to petsmart once out of desparation (it was the only place we could get an appointment immediately upon our return from vacation and his hair was becoming unmanageable)...Well I talked with the "head groomer" and they assured me they had plenty of experience scissor trimming yorkies, note that I say scissor trim. I asked them to trim just about an inch off his skirt, tip his ears, shape his beard, etc. Sounded good, so I left him there and returned after 3 hours like they told me too. When I arrived they made me pay before they brought him out, it was $60, imediately I knew something was wrong. When he brought out he was shaved to the bone, it was not even a schnauzer cut, it was awful!!! His beard was uneven and choppy, his ears completely shaved (not just tipped), his body was completely shaved and unevenly, I mean you could see bald spots. I cried right there, and they yelled at me and pulled out these odd patches of carpet and said I requested he be shaved to that level! ABSOLUTELY NOT TRUE!!! They could not fix anything it was so bad, they would not give me a refund or discount, and still four months later his hair is a wreck and because they used clippers it has been growing back strange. Our current groomer said it would probably take about 5-6 haircuts to get it back to how it was, to shape and even it out, get his part back. UGGGHHH!!! I strongly reccomend you go somewhere else!