Yeah, I know what you mean! I have been trying to contact the woman I bought Cowboy from and she won't respond either. I just wanted to tell her that I couldn't love him any more if I tried. I wanted to send her pictures and show her what a perfect boy he is. I wanted to tell her that he is the sweetest little thing anyone could ever want.....well, you get my drift. However, the email address didn't work and she won't take my calls.