It must be infuriating to get the run around from her. Avoiding the situation isn't going to make it go away for the vet. She needs to talk to you, the sooner the better. The more she waits, the madder you'll get (I would!) and the harder the conversation is going to be. Take note of any and all contact with the vets office you have, just in case this gets ugly.
__________________ Littlest JakJak 
We miss you Kaji 
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