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Originally Posted by BaxtersMommy  Did you call customer service?I have never had any broken up like that. They have a satisfaction guarantee, so I would let them know.  Was your product on autoship, the discount helps. |
Yes it was autoship. I did call about the cookies because I also noticed some were harder than other batches rec'd. I was told that the hardness/softness of the cookies could vary due to how they were made. The softer cookies arrived fine, the harder/drier cookies arrived with very few actual cookies, mostly pieces/crumbs.