Approaching them for a refund is very appropriate! My guarantee states that I will refund up to the price of the puppy, with a Vet's statement. Or I offer a replacement puppy and you keep the original puppy too. It is up to the new family if you want a refund or puppy. But in either case, you get to keep the puppy. But I will take the puppy back if that is what the new family wishes.
__________________  Deb Sillers
816-261-8734 Cell |