Just a thought, but you may want to google the website, maybe establish contact with Ursula. From visiting her home and seeing her degrees on the wall. Her training was extensive. But, oh what she can do with these animals. In 2 days my pup was so trained, I couldn't believe it. He now knows dance routines, how to unzip his carrier and jump into it. He can be running full board and all she has to do is call his name once....and he stops what he's doing and comes immediately to her.