To the OP I am so sorry you and your baby had to go thru this.
Several years ago when we lived at the beach and had our Husky (RIP Casey) we took her into our normal grooming place and ask for her regular wash and brush out and to thin out her coat a bit with thinning shears. She was a fluffy husky not a smooth coat. I dropped her off at 9 am talked to the owner and said my husband would pick her up at 2:30 when he got off work. At 2:40 my husband called me and said if you don't get to the groomers right now I'm gonna be arrested. The had shaved my husky down to the skin and in some areas she was burnt by the clippers. My husband had the owner and the groomer hiding in the closet and they called 911 he was so irate. When I got there and talked to the cops and they saw the dog I told them I wanted to press abuse charges for burning my dog. It was a huge deal. Everyone was upset but no one more then my poor 13 year old husky. From that day forward we always had to take her to our vet to have her bathed where they could medicate her. My dog did not have a matt on her. I brushed her every night before bed while watching TV she loved it. It happens to a lot of people b/c its the easy way out. You have every right to also report them to the BBB. Im also sure that you could leave a comment on the site or write to the head of the company and tell them to look into the hiring of useless employees who lose business.
I think everyone that finds a new groomer or grooms outside the home for the first time should always take photos of what you expect. And make it clear that if there is any problems to call first. It's also important that you see the area they will be groomed in. And with what tools will be used. For small dogs like ours the cage dryers can be very very bad. Ask if they have groomed yorkies before ask for references. Trust me one thing I know about owners of yorkies is they love to talk about them.
While the hair will grow back, the fear may take a while to overcome. For both of you. |