First let me just say that Chloe looks adorable!
the price seems about right for the area you live in. Some of those manhatten shops are quite expensive. they may have charged you extra because she was matted. Shaving a matted dog isn't as easy as some of you may think. Depending on how bad the mats are there is a big risk of injuring the dog. Also take into account that she is a puppy and puppies usually are not good for their first couple of grooms. They don't understand what is needed of them. They are not used to the things the groomer does or the ways the groomer will handle/hold them. I'm a groomer myself so i speak from experience. Puppies are wiggly and scared usually. they don't typically stand still on the table while you groom them, even if they are used to being brushes at home. the way the groomer does it is different. They are required to be up on a high table and stand up for 30-60 minutes depending on their groom and behavior.
So take into account that she is a wiggly, nervous baby, this was her first haircut/experience at the groomers, AND she was matted. the price could very well be a typical price for a regular groom or it could have been slightly more expensive this time because she was matted and/or took longer then usual due to puppy behaviors (i don't charge for puppy behavior but i've heard some do).
If she was badly matted in multiple spots i think the shave was totally justified. No dog likes to be dematted and even adult dogs will not tolerate it sometimes. So the groomer probably opted to shave her instead of demat her for probably an hour. that dematting time would in no way have been a good first time experience for a puppy's first visit at the groomer.
again, she is adorable. I keep mine cut down rather short too. Last week i shaved her all down with a 7F blade and left a medium length round head.
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