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Originally Posted by capt_noonie  This is a tough situation, and as someone who sells online and is constantly shipping things, I know these kinds of things happen. It is actually the post office's responsibility, but since there was no insurance purchased, they will do nothing.
I know from first hand experience, that even if you purchase insurance, and the item shows up damaged, they will not pay you your claim unless the box is pretty much mangled. If it is a fragile or delicate item, for example that could be broken when dropped, but show no sign of damage on the box, they will not pay.
It is a tough call, bc you and the seller lost out on money on this bc of the post office. In the past, I have done the same, offer to split the charge with the buyer on another one. Even though you are out money, you will be out less than if you go with another company all together. |
Even if you purchase insurance, it is a waste of time and money!! I always insure my packages. I sent a package to a friend. She never got it but it said it was delivered. Since it said it was delivered even though it wasn't, they refused to refund anything even though we insured and the package never got to the place it was suppose to.
To the OP, I agree with you, you should get a full refund or another belt as it is the merchant's fault for not insuring it or taking other precautions. When you pay for a product you expect to get the product!!