Listening to these tales, I should fall down on the ground and kiss my groomers' feet. I have yet to see a dog that didn't go in there with their tail a'waggin' and happy as can be to be there.
They wanted to know if it was the first time and booked time accordingly, like twice the amount of time. They spent a lot of time with them, playing with them, cooing and making them feel special. They got massaged during their baths, and played with in between "treatments". All they really got done the first time was a bath, nails trimmed, ears shaved, sanitary area cleaned up a bit and scissor trimmed. In other words, they got the opportunity to see what was going to happen to them, but it was like a day at the spa with playtime and treats
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I'll have to really remember how good they are with dogs ... they earn their $$$.