I think your Chloe looks adorable
I think I'd be fuming too!! I don't know how much good it would do but maybe ask to speak to a manager and explain all the lack of disservice. We took Bandit once to PetSmart and had a horrific haircut, but then found out our vet had a groomer which was great. Unfortunately the vet groomer left so we went back to PetSmart but only used one specific groomer who we liked and are now happy with our private groomer. My suggestion would be to find a non PetSmart or PetCo groomer. They're def not all bad, but there's too many scary incidents that steer me away from using them.