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Originally Posted by KimberlySRN  So...I ordered Proactiv back in May...before I even recieved it I called to make some changes. I used paypal to pay because I thought it was safer. Well..when I called in Proactiv charged me for a new product each time I called for a total of 3 times! I went to paypal and put a hold because I only authorized 1. So paypal put a hold on everything and I later made sure they released for one amount because that is the only thing I ordered.
Now...Proactiv says I still owe the money. I have already faxed and even sent my paypal reciept by certified mail. They said all I had to do was prove it, so I did and now they said it doesn't matter I have to pay it. They show in their computer that it was taken back, yet paypal shows it was released to them. What can I do? I already recieved a letter for collections! I have excellant credit especially for how young I am and I don't want to ruin it with a $50 charge. Should I just pay it and avoid this stress that has been going on for the last few months? |
Since they charged you three times and you had paypal stop it they might be showing an order open that was never shipped to you. I would ask for proof of delivery for all items they show they shipped to you to start, then you can match up your payments with the deliveries this way they see the error. Tell them you want tracking numbers for each shipment and a hard copy showing that you received the product. When all is said and done and you have your proof demand a letter from them as well as a letter from the collection place stateing that an error was made and that you do not nor ever did owe the money. Wait one month and run your credit to make sure it is not on there.
I hope this helps