I noticed Laci did the same thing , she would NOT eat out of her bowls, not ever having a puppy I couldnt figure this out, however since her breeder had dogs of her own plus the puppies she fed them all on paper plates, probally easier to dish out to so many dogs, as soon as I put her food on a paper plate she ate it right up...I also use a treat ball for her dry food, similar to that one, she likes it alot too