[Faerie54]

I have two indoor Yorkies and each uses his own pad to potty. After extensive research I ordered pads from Ryan on newpuppypads.com thinking I'd save money buying in bulk. I asked Ryan for a sample prior to ordering the pads. I was pleased with the pad he sent and ordered two sizes.
The pads in the boxes were nothing like the sample he'd sent. They were thin and ragged and plastic showed through some of the padded areas. The sizes of each were several inched smaller than stated on the boxes, with large plastic borders, rendering even less space for the dogs to potty.
Upon contacting Ryan, he said ALL pads were like that, calling it a CUT SIZE. He refuses to refund my money stating that I should have noticed the "quality" of the sample pad.
Ryan offers discounts and a free box after you order a certain number of boxes. Free and discount are no good if the original product is not the quality you expected to get. Watch out for this seller. He got 79.00 from me for very low quality pads. His response is very different before he gets your money than when you write about the product you receive.