I'm kind of new here, I'm sure all of the threads on this folder are pretty sad. The dachsund had to be pretty well cared for to live 16 years, sigh.
I do think the vet office could have done a little better on compassion. It might have been nice if the couple were allowed to conduct their payment transaction privately from the exam room maybe , I'm sure those moments seemed like forever to them waiting for the print-out and signing off and stuff. Maybe I am idealistic but it might have been nice if an employee had escorted them through the process physically.
As it was, the receiptionist did not even express her condolence until after I mentioned it. She was treating it like any other transaction. Not to give TMI, (and I will probably delete this post later) but I myself have left the maternity ward without a baby, so I know what it's like to feel like you're having the worst day of your life, and it's just a regular day to everyone else. Sometimes just small acts of compassion and recognition can go a long way.
Hug your puppy everyone. |