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Originally Posted by Mardelin  I love doing business with Lori Souza. I ordered new indicator pads when my pups were 6 weeks old....so they'd be here when I was ready to begin wee pad training at 8 weeks. At 8 weeks they still hadn't arrived, contacted her, she checked on the order and said her indicators weren't in yet. She sent me what she had available (no charge) and filled the rest of the order with her other patterns. She included, at no charge, wee pads to put in my puppy packages. |
Lori is wonderful. I had one pad in all the pads I have ever bought that got a tear after it was washed. There must have been a flaw in the fabric. I contacted her and she immediately sent me a replacement.
Her pads last and last, too.