thanks, I am going to call tomorrow and try to get my money back or a new trainer. The first class we were signed up for (the same trainer) she never showed up. I was told she was going through a "difficult time with a divorce". When she found out me and one other girl sat there waiting for a class she never arrived for she never even apologized. I should have asked for my money back then but I gave them the benefit of the doubt and transferred into this new class (same trainer). I am very disappointed but I guess it depends on trainer and how much experience they had. My puppy Stella is not good in class but I feel ignored and like they do not want to help. Thanks again