[carmen in nj]

that happen to me once with Prada,I know her cotton coat is hard to cut, so I always take her to the same groomer that does all my dogs, one time last year she came out of the groomer looking all chop up, I called the groomer and she told me that she was overbooked for that day and had one of her helpers do my girl, I told her how upset I was with Prada's look and she booked another appt. for that week and she groomed her free of charge the only set back was that she had to cut her a bit shorter than usual because of the misshap, since then when I bring Prada in SHE knows she is the only person to cut her.. give your groomer a call and tell her you are not satisfied with her job and hopefully she will make it right.
hugs,
Carmen in nj