well i must say that you are all right, (sometimes customer service su-ks).
but i will say, i work in customer svc now for almost 21 years and my
customers love me. the stinky thing about it, is they only want to speak to me because i do myjob and get it done.. anything my customers ask, im on it.
i wish i can say the same for my co workers. they just do give a hoot and it makes my company look bad and we have lost alot of customers.
some people should be so lucky that they even have a job to go to.
im thankful everyday. sometime it doesnt pay to be so nice, because you get nowhere.. the key is always answer the phone with a smile. |