Well on Friday morning I got on my laptop to check some stuff and it started acting all wierd. It froze up so I manually turned it off, and when I logged back on it said I had 24 viruses and needed to purchase this virus protection software so insert credit card info here. Um, no thanks.
I took it in and got a call back yesterday that it is done-zo and I need a new one

Luckily, they were able to save all my pictures which is

because my dumb-a$% sell didn't bother to back them up and all would have been lost!
Anyway, I know NOTHING about computers and don't know what to look for, what to pass on, what is good, bad and best. Can any of you yorkie-talk techies help me???? THANK YOU!!!!!