[nana911]

Every profession has its bad apples. My daughter's hair, when she was little, always looked like crap. No way I'm gonna try to do my furbabies. That and I don't do anal glands...just ain't going there...LOL

I've been very lucky to find a wonderful groomer. She has been doing my boys ever since I got them and at a very reasonable rate. One time I needed a quickie and she wasn't available, went elsewhere and Baxter got a bad cut, and he got nicked and she didn't bother to tell me. Went right back to my usual. My girls have gone for nail clippings and a couple of butt trims. When they get enough hair they'll become regulars. She doesn't keep them all day, she does 80lb Bear and 10lb Baxter in under 2hrs and for 55 bucks. The bathing area is visible from the front desk. I know some shops keep the shampoo area hidden and lets no one in there, which would be a big red flag. I think maybe part of the key is to look for the equivalent of mom and pop salons. The stand alone shops. They are probably working more for the love of the animals than the bonus incentives the chain offers. oh yeah..mine also doesn't answer the phone while working..lol

There are good groomers out there and they are especially for consumers like me!

I cannot imagine what this woman is going through to come back to pickup her baby and get such devastating news. The callousness of the owner just doesn't sound right for grooming professional. It does sound like someone who is working for a major chain of impersonal grooming salons, or used to. Same mind set.