I am sorry this happened to you. The last time that I knew of her coming back on, she did try to make amends with anyone who purchased from her. She actually pm'd me cause my order got screwed up but I never got back with her and she disappeared again. It is a shame as she did do some nice work. I know she said that she had health issues, computer problems, household problems and her yorkie got pregnant. So she had a lot going on. I hope that you can get your situation resolved.