[TyraandMrJ]

If you are willing to work with the company in anyway. Like accept vet money back or a new pup. The complaint goes away. As resolved.

I had a complaint filed about Dell. I wanted a mini netbook, bought it from the website for $199. and paid for overnight shipping. When my e reciept came in to my email box it stated that they could not ship til late August. Mind you I'm buying direct from the company and would not have it overnight shipped til August,June at best and this was April 1. After calling less then an hour later and being placed on hold, having the call dropped. and finally after alot of calls being told it was being processed to late to cancel. Mind you I would still not get my netbook til August. but my order was being processed. It took me a month with the BBB to get my money back in full for false business practices. As soon as the money was reported back to the BBB I was paid in full there fore satisfied. My complaint went away and was PULLED off the site. Hmm, soon there's thousands of unhappy customers who have NEVER heard that Dell no longer has customer supurt worth a darn. Or could tell you at the end of you buying a computer/laptop that the shipdate you see isn't what you'll get. Look at Dell suport online. You'd be suprised. there's thousands of complaints. But the BBB considers them gold. cause eventually they will pay you off. Just Like Pauley's pups.