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Old 08-11-2009, 10:22 AM   #1
QuickSilver
Thor's Human
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Join Date: Nov 2008
Location: San Francisco, CA
Posts: 5,929
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Default Bad experience with http://www.urbanpup.com/

I hate to post another negative review, especially after the last one got so ugly... but I feel that I should warn people about this site.

I ordered three items from them several months ago. They informed me that only two were available, and asked me what I wanted to do about the third. I asked them to cancel the third item and ship me the other two, which they did. So far, so good.

About six weeks ago, I received something that sort of looked like the third item. It was not the print I requested, and it was the wrong size. I had asked for a small alphabet cammo hoodie (and I thought that it had been canceled). Instead, I got a straight cammo hoodie in medium - it weighs more than Thor does.

I have emailed them half a dozen times to confirm that they will refund my money on this part of the order. I said that I would send the item back, though I would expect them to pay shipping (no return slip was included with this shipment). It's been over a month, and no one has responded.

Just wanted to let everyone know.
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