I was trying to make an appointment for a spay for weeks with the local human society...the receptionist finally contacted me and left me a rude message. She said " Hi this is So&So and Im returning your 6th call, we dont appreciate you leaving more than one message you need to understand we have 100's of dogs we fix and we can't contact you right away." and then she left the # again and hung up. I was so turned off by her attitude, is that a reflection of how they're going to treat my Kelsey? I dont think so! So I think I'm going to stick with my vet. They are charging $171.75 for everything, bloodwork, surgery, meds, check-up....and I feel safe and trust them completely. They will need to have her stay overnight, this is normal right? Do you all think I made a right choice?