god i am sorry to hear about the bad experiences ur furbabies went through. i am a groomer myself, and i feel the way u all were treated is terrible. my babies r my life and i wud hate it too if a groomer hurt them. but can i also say that we work with live animals and genuine accidents can happen.but with love,respect and a lot off patience and not forgetting experience!!! there shud not be accidents. every dog i groom is someones baby and has to be treated that way. if the dog hates it and plays up then we phone owner to come, instead off continuing cause that is wen dog get stressed and accidents can happen. if u r wanting to learn to groom ur own furbaby make sure u learn from a qualified groomer. it not just clipper work u use scissors s big as 8" quite dangerous in the wrong hands. sorry again about the way u been treated! i cant get over thatx