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					Originally Posted by kalina82  a full puppy cut can mean anything LOL puppy cut usually means same length on body and legs, it has nothing to do with the head really. You need to specify how long on the body and legs you want it and you need to tell them what exactly you want done to the head. A full face just means that you want the hair all over the head left longer, it really has nothing to do with the eye area. If i were given those instructions, i'd trim the eye area too. 
 next time you take him to the groomer as for a full face and specifically tell them to not cut the hair under his eyes or on his nose. tell them you want to grow it out. hopefully that will work, but i can't guarantee it. LOL
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  And then I'd be starting a thread complaining about YOU! No, seriously that is very helpful. I was really impressed with this place the first time I went, they cut the dogs over mirrors to get the underside right, and I didn't understand why they suddenly dong a bad job. It makes sense now - the first time I went in, I wrote out a full page of instructions with comments on each body part. I felt like that was overkill, so I was trying to simplify it. BACK to the novel-length instructions!