Run, and I mean FAST away from any Banfield facility.
There are at least 3 class action suits (and that means there were SOOO many plaintiffs they couldn't confine them to one suit!) pending against them now.
see this link:
Complaints and Class Action Lawsuits Against Banfield Pet Hospitals Nationwide - Banfield The Pet Hospital Saint Paul, 55109
additionally, I know of several people who have had horrendous Banfield experiences (and not at a single location, in multiple places around the country)
They are scam artists and its like a ponzi scheme: they sell you a wellness plan, but, if your pup dies? you have to keep paying for the whole contract. they ALWAYS tell you you need blood work (even when you don't) to jack the bill and they overcharge unmercifully. God forbid anything unusual happens: they will transfer your pet to an emergency unit *and even it it is their fault, you will be responsible for the HUGE EVet bill.
Run....I am telling you this with all sincerity. I had a vet friend who worked there, temporarily and she said it almost made her quit the profession!