YorkieTalk.com Forums - Yorkshire Terrier Community - View Single Post

MizMaRLeysMoM86 · 07-08-2009, 05:36 PM

sOooOO..... I talked to the lady at the kennel again. She told me that she talked to the vet here on base and even though he told her that the bacterial infection Marley contracted was the kind you get from a kennel that he couldnt say she got it from there.. WHAT THE HELL!!! So therefore no refund. She also told me the 3 days of playtime that I paid for were not rendered so she could only give me a refund for that. What a load of BS. I was on the phone with her for at least 15 minutes going around and around. To add insult to injury the lady even offered Marley to come back!! at a discount price! HAHA! What a joke. She said this because she insisted that Marley was a happy-go-lucky dog and had fun at the kennel and I could bring her back and see for myself. Makes me want to puke just thinking about taking her back the that hell-hole. I told her that I will never do business with them and that I will tell other people of my experience and she said " oh i understand, I have two cats and I know what if feels like to want the best care for your animals" yea yeah whatever....

So I went to the IG( Inspector General ) on base here. That is the equivalent of the BBB for the military and filed a complaint. I wrote out a loooong, point by point letter of why I want to be reimbursed and vet bills paid. The man I spoke with and that is dealing with my case said he understands because he has a dog too he considers family but nothing will probably come of it because we can't prove that she got it from there even though all red flags point to them. I am at my wits end. Even though nothing might come of this I want to make it known all over this base that the kennel is a piece of crap and to never take your pets there. He still said he will try his hardest to get something accomplished. He sent me all the paperwork to get started on this via email and I have started the process and spoke with the appropriate people. Wish me luck guys. I'm not even doing this for the money. I could care less. I'm doing this for Marley.

07-08-2009, 05:36 PM	#53
MizMaRLeysMoM86 Donating YT 500 Club Member Join Date: Mar 2009 Location: Misawa AB, Japan Posts: 582	Update!! sOooOO..... I talked to the lady at the kennel again. She told me that she talked to the vet here on base and even though he told her that the bacterial infection Marley contracted was the kind you get from a kennel that he couldnt say she got it from there.. WHAT THE HELL!!! So therefore no refund. She also told me the 3 days of playtime that I paid for were not rendered so she could only give me a refund for that. What a load of BS. I was on the phone with her for at least 15 minutes going around and around. To add insult to injury the lady even offered Marley to come back!! at a discount price! HAHA! What a joke. She said this because she insisted that Marley was a happy-go-lucky dog and had fun at the kennel and I could bring her back and see for myself. Makes me want to puke just thinking about taking her back the that hell-hole. I told her that I will never do business with them and that I will tell other people of my experience and she said " oh i understand, I have two cats and I know what if feels like to want the best care for your animals" yea yeah whatever.... So I went to the IG( Inspector General ) on base here. That is the equivalent of the BBB for the military and filed a complaint. I wrote out a loooong, point by point letter of why I want to be reimbursed and vet bills paid. The man I spoke with and that is dealing with my case said he understands because he has a dog too he considers family but nothing will probably come of it because we can't prove that she got it from there even though all red flags point to them. I am at my wits end. Even though nothing might come of this I want to make it known all over this base that the kennel is a piece of crap and to never take your pets there. He still said he will try his hardest to get something accomplished. He sent me all the paperwork to get started on this via email and I have started the process and spoke with the appropriate people. Wish me luck guys. I'm not even doing this for the money. I could care less. I'm doing this for Marley. __________________ *"No man can be condemed for owning a dog.* As long as he has a dog, he has a friend; and the poorer he gets, the better friend he has."